Step foot in the Cincinnati Incorporated facility in Harrison, Ohio and you’ll see a whole lot of manufacturing goodness. A multitude of machines out on the floor, plenty of hard-working people doing what they do best and lots of showroom, office and classroom space.

Post-sale service and support has always been a priority at CINCINNATI. It’s a big reason we’ve been around for so long. But 15 years ago, we began the transition from reactive to proactive post-sale service. The first step: control upgrades on our press brakes.

Meet Help Lightning, a valued CI partner in remote field service. When you hear the words “merged reality field service,” it doesn’t sound terribly magical. But when you see what merged reality field service actually looks like, that’s when the magic happens. This is technology you have to see to believe.

There are roughly 60,000 active CINCINNATI machines in the wild. Many were built this century. But some? Some are nearly a century old.